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WHAT DELIVERY OPTIONS ARE AVAILABLE?

Mediland Pharmacy offers free next working day delivery on all NHS prescriptions in the UK once the Pharmacy receives your prescription from your GP. Please note, GP Surgeries can take up 72 hours once you have ordered your prescription. We can deliver your NHS prescription to your preferred delivery address however, should you require your prescription to be left in a safe place, or with a neighbour - we can do this too! Just make sure you alert us to this.

We provide fast, secure, and free delivery on all prescriptions.

DISCREET PHARMACY DELIVERY

Mediland Pharmacy uses trusted delivery methods to deliver orders for over-the-counter products and prescriptions. The exact method that we may use could vary, but we will only ever use a method that we know will deliver your order to you quickly and safely, so you can be sure you’ll always receive your products on time and in great condition.

WILL MY ORDER BE DISCREETLY PACKAGED?

All orders from our over-the-counter product store and NHS/ Private prescriptions are packaged in discreet non branded packaging. We may include promotional material on the inside of, but this will never be visible to anyone other than the person opening the package.

MY ORDER HAS BEEN DELIVERED BUT THERE IS SOMETHING MISSING/ ITS INCORRECT, WHAT SHOULD I DO?

Whilst we always take care in packing your order, there may be times where we make a mistake. If your parcel has arrived and there is something wrong then you’ll need to contact us within three days of receiving the delivery. You can reach us by email or telephone between 9am - 5pm and we’ll look to rectify your problem as soon as possible.

I WANT TO RETURN MY PRODUCT, WHAT SHOULD I DO?

We aim to dispatch all orders within one working day of them being placed. If you would like to cancel an order without incurring any costs to return, you will need to do it before your order is dispatched. In the event that you do want to cancel your order you should do this by either contacting us during office hours on 0121 405 7777, or emailing us outside of office hours to info@medilandpharmacy.co.uk. If we have already dispatched your order at the time of contact, you may be required to return the products to us at your own cost.

You have a legal right to cancel the contract with us which starts from the date we confirm your order has been dispatched, which is when the contract between us is formed. If the products have already been delivered to you, you have a period of fourteen days in which you may cancel, starting from the day after the day you receive the products. Days refer to calendar days, including weekends and public holidays.

We understand that you may change your mind after receiving your delivery, and you have a legal right to return any unwanted products within 14 days of them being received, this starts from the day after your order was delivered and includes public holidays and weekends. If you are returning a product that you have decided you no longer want, it must be unopened and still in its original packaging. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. Unless faulty, medicines, food, personalised gifts or cosmetics products which have been opened cannot be refunded or exchanged. All returns are evaluated before being processed and if the returned product has been opened we will not accept the return and a refund will not be processed.

You will be responsible for returning the products to us safely, Mediland will not reimburse any delivery charges for returned items due to a change of mind. Once we have received and approved your returned items, we will process your refund in full, including the cost of the products and the initial delivery charge of the order if the full order is returned. Please note, it can take up to 10 working days for your refund to be processed and appear in your bank. We will always process your refund to go back to the original payment method.

To cancel an order which has been placed, please contact us by sending an email to info@medilandpharmacy.co.uk. Your cancellation notice will be effective from the date you sent us the email. You need to inform us of your decision to cancel before the 14-day cancellation period has expired.